Faulty Products & Guarantees
The Australian Consumer Law (“ACL”) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
Freeze Yourself’s “Refunds & Returns Policy” and “Warranty Information”, sets out the minimum remedies that Freeze Yourself will provide to you if you buy a faulty product from Freeze Yourself. The policies are intended to provide you with remedies that Freeze Yourself believes in the majority of circumstances to be consistent with your statutory rights under the ACL in the event of breach of a Consumer Guarantee relating to faulty products. However, these policies are in addition to, and do not limit your rights with respect to, the Consumer Guarantees or any other rights and remedies that you have under a law in relation to the goods sold by Freeze Yourself. Your rights under the Australian Consumer Law may extend beyond these time periods.
If you believe that a product that you have purchased from a Freeze Yourself representative or our website is faulty, please return it to:
Freeze Yourself C/o:
Triways Logistics
Unit 1, 3 Resolution Drive
Caringbah New South Wales 2229
Australia
On receipt of the product our team members will consider what remedy you are entitled to. If you cannot do this, or having spoken to one of our representatives you are not satisfied that your ACL rights are being appropriately observed, then you can submit your concerns by contacting us at info@frezzeyourself.com.au. Please include the details of any remedy offered by Freeze Yourself that was not to your satisfaction in accordance with the ACL.
If you have purchased goods from our website you can also contact us as set out above.
